Privacy

2. How We Use Your Information

We process your personal data for the following purposes:

Purpose	Legal Basis
To process and deliver orders	Contractual necessity
To provide customer support	Legitimate interest
To send marketing communications (if opted in)	Consent
To detect and prevent fraud	Legal obligation & Legitimate interest
To improve our website and services	Legitimate interest

You can opt out of marketing communications at any time by clicking "unsubscribe" in our emails or contacting us directly.

3. How We Share Your Data

We do not sell or rent your personal information.

We may share your data with trusted third-party service providers who assist in operating our business, including:

• Payment Processors: Shopify Payments, PayPal, Stripe
• Shipping and Fulfillment Partners
• Marketing Platforms: (if you have opted in)
• Analytics Tools: Google Analytics

4. International Data Transfers

If your personal data is transferred outside the UK or European Economic Area (EEA), we ensure appropriate safeguards are in place, such as:

• Standard Contractual Clauses (SCCs)
• UK GDPR-compliant transfer mechanisms

You may request further details by contacting us.

5. Data Retention

We retain personal data only as long as necessary to:

• Fulfil your orders
• Meet legal obligations (e.g., tax regulations)
• Resolve disputes and enforce agreements

Typically, order-related data is retained for up to 7 years to comply with UK tax requirements.

6. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

Right	What It Means
Right to Access	Request a copy of the data we hold about you
Right to Rectification	Request correction of inaccurate or incomplete data
Right to Erasure	Request deletion of your data (subject to legal requirements)
Right to Restrict Processing	Request temporary suspension of data processing
Right to Object	Object to processing based on legitimate interests
Right to Data Portability	Request transfer of your data to another service
Right to Withdraw Consent	Withdraw consent at any time where processing is based on consent

To exercise any rights, contact hello@petverseco.com with the subject "Data Protection Request."
We will respond within one month.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Recognize your browser and remember your preferences
• Analyse site traffic and performance
• Deliver relevant advertising based on browsing behaviour

You can manage or disable cookies through your browser settings, though certain features may be affected.

For more detailed information, please refer to our Cookie Policy (coming soon).

8. Data Security

We use appropriate technical and organisational measures to protect your personal data, including:

• SSL encryption for secure transactions
• Secure third-party payment processing
• Restricted access to personal data within our team

While we take data security seriously, no system can be guaranteed 100% secure. Please safeguard your passwords and notify us immediately if you suspect any breach.

9. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in law, regulation, or business practices.
The latest version will always be available on our website.

Material changes will be communicated to you where required.

10. Contact Information

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us:

Email: hello@petverseco.com
Registered Address: 39 Ludgate Hill, London, EC4M 7JN, United Kingdom